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Question: What are
my payment options
Answer:
There are two primary methods of payment for goods ordered:-
1. Online
Payment
Card payments can
be made using any of the following methods:-
- Visa
- Delta
- Switch
- Solo
- Mastercard
Please note that we do not accept Visa Electron cards. If
you are ordering outside of the UK, please be aware that your
credit card company may charge a currency conversion fee.
 Payments placed online will
be placed on Barclaycard Merchant Services Secure Server. On
this form, all credit / debit card details are transmitted using
SSL, the universally recognized security system for transmitting
encrypted information over the Internet. Submitted details are
processed directly by Barclaycard Merchant Services. Details are
encrypted with 1024-bit PGP and transmitted to Barclaycard
Merchant Services. FreeFoneFun never actually see your credit /
debit card details.
2. Payment after
placing order online
If you do not
wish to pay online, please complete the online order form and
further instructions will be presented. The following methods of
payment are accepted:-
- Cheque/Postal
Order - Goods will be dispatched once the cheque has cleared.
This may take up to 5 working days.
- Direct Bank
Deposit - Goods will be dispatched once the funds are cleared
in the FreeFoneFun account. This can be arranged at any branch
of Barclays Bank.
- Bank Transfer
- Most UK banks will carry out bank transfers for no charge
and this can usually be arranged over the telephone. Goods
will be dispatched once the funds are cleared in the
FreeFoneFun account.
- Telephone -
Place your order by phone. 0114 2497 519 Lines open
10am - 10pm GMT
- Fax - Print
out our Fax
order form and Fax us your order.
Please complete
the online order form for more information on how to pay by the
above means.
Please ensure
that the correct funds arrive in the FreeFoneFun account, after
any charges that are due for delivery & foreign transfers etc.
Question: How are
my goods delivered?
Answer:
Goods will be dispatched on receipt of cleared payment.
Delivery charges
are quoted when placing an order. Our standard rates are:
UK - £2.50 per
order
Worldwide- £5.50 per order
Standard UK
delivery is arranged through Royal Mail First Class Recorded
Delivery. A signature will be required on receipt of goods. If a
delivery is unsuccessful, then a card is left to arrange
collection or redelivery. Delivery can be as fast as the next
working day, but please allow 5 working days.
Worldwide
delivery is arranged through UK Royal Mail First Class
International Recorded Delivery. A signature will be required on
receipt of goods. Delivery times can vary , from 2-10 working
days.
FreeFoneFun is not
responsible for any currency conversion charges imposed as a
result of ordering from outside the UK.
Question: I keep
trying to order online, but the cart always appears empty!
Answer:
To shop online successfully,
your browser must accept cookies.
A "cookie" is a small
piece of information which a web server (via a CGI script) can
store with a browser and later retrieve from that browser. The
Fone Fun Shop website employs a "shopping cart" that requires
cookies, so your browser must be cookie-enabled for our "shopping
cart" system to function properly. The cookie file allows your
browser to remember specific information across a number of pages.
In other words, when you browse through our online store and add
items to your "shopping cart," the list of items you've added to
your "cart" is kept in your browser's cookie file so you can pay
for all the items at once when you're finished shopping.
We do not use our cookies to store any other information about
you. Our cookies are simply tiny, inert pieces of data which allow
our "shopping cart" to keep track of the item(s) you intend to
purchase. Despite the popular myth, cookies are NOT capable of
reading and retrieving sensitive, personal information about you
from your computer files. The Fone Fun Shop website does not
search for cookies left by other sites nor are our cookies
accessible by any other website.
Question: How do I enable cookies?
Answer: Follow the
instructions below.
NetScape
You can enable cookies in later versions of Netscape by clicking
on the Edit Menu, selecting "Preferences". Once the Preferences
window appears, click on the item on the left hand side with the
name "Advanced". You should see, on your right, a section labelled
cookies. Select "Accept All Cookies". If you would like to know
when cookies are being sent to you, you can also check the box
requesting that you be notified before accepting a cookie.
Microsoft Internet Explorer
You can enable cookies in later versions of Internet Explorer by
clicking on the "Tools" menu. Then click on the Internet Options
menu item. Select the Security Tab. Click the Internet Icon at the
top. It looks like a blue and green world. Click the Custom Level
button, and scroll until you find the section labelled cookies. At
a minimum, you must enable Per Session Cookies.
Windows XP
If you have the new internet explorer
for windows XP, you'll find your cookies settings in the "Tools"
menu... scroll down and select "Internet options"... then click
the Privacy tab and then click the "Advanced settings". Make sure
that you click "First Party" and "Third Party" buttons to
"Accept".
Opera
You can enable cookies in Opera by selecting the File->Preferences
menu item. A window will open. Select the Privacy option, and
enable cookies in the Privacy tab.
If you need
further assistance you can contact us
here we'll be glad to
help |
